Terms of Service

1. Definitions

• “Agent Runway”, “the Company”, “we”, “us”, or “our” means Agent Runway Inc., a corporation incorporated under the Canada Business Corporations Act (Canada Corporation No. 1786542-2), with its registered office in the Province of New Brunswick, Canada.
• “Service” means the Agent Runway web application at agentrunway.ca, its mobile-optimized web experience, all associated APIs, and any related documentation, updates, and support services.
• “You”, “User”, or “Customer” means the individual or entity that creates an account and uses the Service.
• “Customer Data” means all data, content, and information that you upload, enter, import, or otherwise provide to the Service, including but not limited to transactions, pipeline deals, client records, expenses, goals, and notes.
• “AI Features” means any feature of the Service that uses artificial intelligence, machine learning, or large language models to generate content, recommendations, insights, outreach drafts, insight cards, chat responses, or other automated outputs.
• “Team Account” means an account under our Teams plan where a Team Leader invites and manages one or more Team Members.
• “Team Leader” means the User who creates and administers a Team Account.
• “Team Member” means a User who has been invited to and accepted membership in a Team Account.

2. Acceptance of Terms

These Terms form a binding legal agreement between you and Agent Runway. By creating an account, accessing the Service, clicking “I agree,” or using the Service in any manner, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are accepting these Terms on behalf of a business, brokerage, team, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. We may update these Terms at any time in accordance with Section 28; continued use after changes take effect constitutes acceptance.

3. Description of Service

Agent Runway is a business analytics and client relationship management platform designed for Canadian real estate professionals. The Service enables Users to:

• Track gross commission income (GCI), transactions, and pipeline deals
• Manage client relationships with flight-status-based CRM workflows
• Log and categorize business expenses (manually or via optional bank sync)
• Generate income forecasts and tax estimates
• Receive AI-generated business insights, outreach drafts, and suggested actions
• View performance analytics including the Runway Score
• Scan and digitize receipts using device cameras
• Connect to third-party services including banking (via Plaid), payments (via Stripe), and Google Workspace (Gmail, Calendar, Drive)

The Service is provided via the web application at agentrunway.ca and is optimized for use on mobile devices through your browser. We reserve the right to modify, suspend, add, or discontinue any feature of the Service at any time, with or without notice.

4. Eligibility

The Service is intended for use by licensed real estate professionals, brokerages, and teams operating in Canada. By using the Service, you represent that you are at least 18 years of age and are legally capable of forming a binding contract. The Service is not intended for use by consumers, minors, or individuals under the age of 18. We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if we believe you do not meet these eligibility requirements.

5. Account Registration and Security

You must provide accurate, current, and complete information when creating your account and promptly update such information if it changes. You are solely responsible for:

• Maintaining the confidentiality and security of your login credentials
• All activity that occurs under your account, whether or not you authorized it
• Immediately notifying us at hello@agentrunway.ca if you suspect any unauthorized access to or use of your account
• Not sharing your login credentials with any other person or allowing any other person to access the Service using your account

We are not liable for any loss, damage, or other consequence arising from unauthorized access to your account that results from your failure to safeguard your credentials. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

6. Subscription Plans, Billing, and Payments

Agent Runway offers paid subscription plans (Professional and Teams). By subscribing to a plan, you agree to the following:

• Recurring billing. Paid subscriptions are billed in advance on a recurring monthly or annual basis at the rate displayed at checkout. You authorize Agent Runway to charge your designated payment method automatically on each billing date until you cancel.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. For annual subscriptions, we will provide you with at least 30 days' advance written notice of the upcoming renewal date and amount before your subscription auto-renews, sent to the email address on your account. For monthly subscriptions, renewal reminders are reflected in your recurring billing schedule confirmed at checkout. You will receive a receipt for each charge.
• No refunds. All fees are non-refundable to the fullest extent permitted by applicable law. You may cancel your subscription at any time from your account settings; access continues through the end of the current billing period, but no partial refunds, credits, or prorated refunds are issued for unused portions of a billing period.
• Price changes. We reserve the right to change subscription pricing with at least 30 days' notice to active subscribers. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree with a price change, your sole remedy is to cancel your subscription before the new pricing takes effect.
• Currency. All prices are in Canadian dollars (CAD) unless stated otherwise.
• Taxes. You are responsible for all applicable taxes, including GST/HST, PST/QST, or other sales taxes imposed on your subscription by any governmental authority. Tax amounts, if applicable, will be displayed at checkout and added to your subscription fee.
• Payment processing. Payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. Agent Runway does not store, process, or transmit your full card number, CVV, or other sensitive payment card data. All card data is entered directly into Stripe's secure, encrypted payment fields and handled solely by Stripe.
• Failed payments. If a payment fails, we may retry the charge, notify you of the failure, and suspend access to paid features until payment is successfully processed. We reserve the right to terminate your account after 30 days of payment failure.
• Billing disputes. You must notify us of any billing dispute within 30 days of the applicable charge by emailing billing@agentrunway.ca. Failure to dispute a charge within this period constitutes your acceptance and waiver of any claim related to that charge.

7. Team Accounts

If you subscribe to a Teams plan, the following additional terms apply:

• Team Leader responsibility. The Team Leader is the account owner and is solely responsible for all fees associated with the Team Account, including fees for all Team Members. The Team Leader is responsible for the conduct of all Team Members and agrees to these Terms on behalf of their team.
• Team Member acceptance. Each Team Member must individually accept these Terms upon their first login. Team Members are independently bound by these Terms.
• Team Member management. The Team Leader controls Team Member access and permissions. Removing a Team Member during a billing period does not reduce fees for that period.
• Team data. The Team Leader may access aggregated team performance data. Individual Team Member data is visible to the Team Leader to the extent enabled by the platform's permission settings. Team Members acknowledge and consent to this data visibility by accepting these Terms.
• Team Leader as data controller. When a Team Leader accesses Team Member data, the Team Leader acts as a data controller under applicable privacy law and is independently responsible for ensuring that their collection, use, and disclosure of Team Member data complies with all applicable privacy and data protection laws.
• Team Member liability. The Team Leader agrees to indemnify and hold Agent Runway harmless from any claims arising from Team Member conduct or Team Member data handling that violates these Terms or applicable law.

8. Free Trials and Beta Features

Agent Runway may offer free trial periods, beta features, early access programs, or preview functionality from time to time.

• Free trials are subject to the terms communicated at trial initiation, including any feature or usage limitations.
• Beta and preview features are provided on an even more preliminary “AS-IS” basis and may be modified, limited, or discontinued at any time without notice.
• Beta features may contain errors, bugs, or inaccuracies and should not be relied upon for any business-critical purpose.
• Our total aggregate liability for beta or preview features is limited to CAD $100.00, regardless of the nature of the claim.
• We may collect additional usage data and feedback during beta periods to improve the Service.

13. Forward-Looking Statements and Projection Disclaimer

Agent Runway produces income projections, forecasts, probability bands, year-end estimates, and other forward-looking outputs. These are illustrative scenarios based on mathematical models, statistical extrapolation, and historical patterns. They are not predictions, guarantees, promises, or commitments of any kind.

Actual results will differ — potentially materially — from projections due to factors including but not limited to market conditions, interest rate changes, economic conditions, deal timing, regulatory changes, personal circumstances, client decisions, and other variables outside the scope of any model. Historical performance reflected in Agent Runway does not guarantee or imply future results. You expressly acknowledge and agree that you will not represent any projection, forecast, or estimate produced by Agent Runway as a reliable indicator of actual future income to any third party, lender, tax authority, or regulatory body.

14. Tax Calculation Disclaimer

Tax estimates in Agent Runway are rough approximations calculated using publicly available federal and provincial tax brackets, CPP/QPP contribution rates, and basic self-employment assumptions. They are provided for general informational purposes only and do not account for:

• Deductions, credits, carry-forwards, or loss carry-backs you may be entitled to claim
• Prior-year tax balances, instalments, or reassessments
• Corporation, partnership, or trust structures
• GST/HST registration, reporting, or remittance obligations
• Multi-jurisdictional or cross-border income
• Changes to tax law, rates, or thresholds enacted after the rates were last updated in the Service
• Any other factors specific to your individual tax situation

Your actual CRA tax obligation will differ from any estimate displayed in Agent Runway. Agent Runway assumes no liability for taxes owing, penalties, interest, reassessments, or any other consequence arising from reliance on tax estimates produced by the Service. Always consult a qualified accountant or tax professional for your actual tax filings and planning.

15. Your Data, Data Accuracy, and Data Ownership

You retain ownership of all Customer Data you enter into Agent Runway. We do not claim any intellectual property rights over your transactions, deals, expenses, client records, or other Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, transmit, display, and use your Customer Data solely for the purpose of providing, maintaining, and improving the Service.

You are solely responsible for the accuracy, completeness, legality, and reliability of all Customer Data you enter into or import into Agent Runway. All calculations, projections, reports, and outputs produced by the Service are derived from the data you provide. Agent Runway does not verify, audit, validate, or independently confirm your inputs. Errors, omissions, or inaccuracies in the data you enter will result in corresponding errors in the outputs the Service produces. You bear all responsibility for ensuring your data is accurate and for verifying all outputs against your own records and with qualified professionals.

You represent and warrant that you have all necessary rights, consents, and authorizations to provide all Customer Data to Agent Runway, including client personal information, and that your provision of such data does not violate any applicable law, regulation, or third-party right.

16. Third-Party Data Sources (CREA MLS® Statistics)

Agent Runway incorporates data from third-party sources to provide market benchmarking features. Your use of these features is subject to the following:

17. Third-Party Services and Integrations

The Service integrates with or relies upon third-party services including but not limited to Stripe (payments), Plaid (bank data), Supabase (infrastructure), Google Workspace (email, calendar, storage), and third-party AI providers. You acknowledge that:

• Agent Runway has no control over the availability, accuracy, security, performance, or policies of third-party services.
• Third-party services are subject to their own terms of service and privacy policies, which you are responsible for reviewing and accepting.
• Agent Runway makes no representations or warranties regarding any third-party service.
• Agent Runway shall have no liability for your use of any third-party service, or for the acts or omissions of any third-party service provider, including but not limited to service outages, data loss, security breaches, or policy changes by the third-party provider.
• Third-party integrations are provided as a convenience. We may add, modify, or remove integrations at any time without notice.
• If a third-party provider modifies its API, pricing, terms, or policies in a way that affects the Service, we are not liable for any resulting disruption, degradation, or loss of functionality.

18. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In addition to the restrictions in that policy, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service or any underlying technology
• Use any automated tools, bots, scrapers, or crawlers to access, scrape, index, or extract data from the Service
• Resell, sublicense, redistribute, time-share, or provide access to the Service to any third party without our prior written consent
• Interfere with or disrupt the integrity, performance, or security of the Service or its underlying infrastructure
• Upload or transmit viruses, malware, or other malicious code
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
• Connect bank accounts, email accounts, or any other accounts belonging to others without their explicit written authorization
• Use the Service to store, process, or transmit information that infringes the intellectual property rights of any third party
• Use the Service in a manner that could damage, disable, overburden, or impair it

20. Intellectual Property

The Agent Runway Service — including all software, source code, algorithms, models, user interfaces, designs, graphics, logos, trademarks, documentation, and all other original content — is owned by Agent Runway Inc. and protected by Canadian and international intellectual property laws. These Terms grant you only a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active subscription, subject to these Terms. No other rights are granted to you, whether express or implied.

The Agent Runway name, logo, and all related product and service names, designs, and slogans are trademarks of Agent Runway Inc. You may not use these marks without our prior written permission.

21. Feedback and Suggestions

If you provide Agent Runway with any feedback, suggestions, ideas, enhancement requests, feature requests, recommendations, or other input regarding the Service (“Feedback”), you hereby assign to Agent Runway all right, title, and interest in and to such Feedback. Agent Runway is free to use, reproduce, modify, distribute, and commercialize Feedback without any obligation, compensation, attribution, or restriction of any kind to you. You waive any moral rights you may have in any Feedback to the extent permitted by applicable law.

22. Confidentiality

You agree not to disclose any non-public information about Agent Runway's technology, algorithms, pricing structures (including beta or negotiated pricing), roadmap, security infrastructure, or business operations that you may learn through your use of the Service, participation in beta programs, or communications with Agent Runway team members. This obligation survives termination of your account.

25. Indemnification

You agree to indemnify, defend, and hold harmless Agent Runway Inc. and any affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your use of or reliance on the Service or any output produced by the Service
• Your breach or alleged breach of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any Customer Data you submit to the Service, including client personal information
• Any decision you make or action you take based on outputs produced by the Service, including tax estimates, income projections, AI-generated content, forecasts, or recommendations
• Your use of the bank account connection feature, including any actions taken by your financial institution
• Your use of Google integrations, including emails sent, calendar events created, or documents accessed using your connected Google account
• Communications you send using or through the Service, including outreach emails and text messages, and including any claims of CASL, CAN-SPAM, or TCPA violations
• Disputes between you and your clients, contacts, or any third party
• Your willful misconduct or negligence
• Third-party access to the Service using your credentials
• If you are a Team Leader: any conduct of your Team Members that violates these Terms or applicable law

Agent Runway reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with our defense of any such claim. You shall not settle any claim without our prior written consent.

26. Termination and Suspension

27. Data Export and Post-Termination

Upon cancellation or termination of your account, you have 30 days to request an export of your Customer Data by emailing hello@agentrunway.ca. We will provide your data in a commonly used machine-readable format (such as CSV or JSON).

After the 30-day post-termination window, Agent Runway has no obligation to maintain, provide access to, or export your Customer Data and may permanently delete it. Certain records may be retained as required by law (e.g., billing records for 7 years per Canadian tax requirements).

If you used the bank sync feature, Plaid access tokens are permanently deleted upon account termination. If you used Google integrations, OAuth tokens are revoked upon account termination.

28. Modifications to These Terms

We may revise these Terms at any time by posting an updated version at agentrunway.ca/terms. Material changes will be communicated via email to the address on your account or through an in-app notification at least 30 days before they take effect. The “Last updated” date at the top of this page indicates the most recent revision. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those revisions. If you do not agree to revised Terms, you must stop using the Service and cancel your account before the changes take effect.

31. Force Majeure

Agent Runway shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to: acts of God, fire, flood, earthquake, hurricane, severe weather, epidemic, pandemic, war, terrorism, civil disturbance, riot, strike, labor dispute, embargo, government action, internet or telecommunications failure, power outage, equipment failure, cyberattack, third-party service outage (including cloud hosting or payment processor outages), or any other event that is beyond the reasonable control of Agent Runway. Our obligations under these Terms shall be suspended for the duration of any such event.

32. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and Agent Runway regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.
• Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
• No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Agent Runway.
• Assignment. You may not assign, subcontract, delegate, or transfer your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment is null and void. Agent Runway may freely assign these Terms without restriction.
• Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
• Notices. Notices to you may be sent to the email address on your account. Notices to Agent Runway must be sent to hello@agentrunway.ca.
• Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Agent Runway.
• Electronic communications. You consent to receiving communications from Agent Runway electronically (email, in-app notifications). You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

33. Contact

Questions about these Terms may be directed to: