Frequently Asked Questions

Yes. The Professional plan includes a 14-day free trial with no credit card required. You can explore every Pro feature — runway score, tax planning, AI advisor, probability bands, and CREA benchmarks — before committing.

Starter gives you core GCI tracking and basic forecasting so you can get organised immediately. Professional adds probability-weighted forecasts (P10–P90), a six-component Runway Score, per-deal and quarterly tax planning, AI advisor cards, CREA benchmark comparisons, and PDF-ready reports. It's everything serious agents need to run their business with clarity.

Absolutely. There are no long-term contracts or cancellation fees. Cancel from your account settings at any time and your access continues through the end of your current billing period. No partial refunds are issued for unused time.

The Professional plan is billed monthly in Canadian dollars (CAD). You can upgrade, downgrade, or cancel at any time from your account settings. We reserve the right to change pricing with 30 days' notice to active subscribers.

We do not issue partial refunds for unused portions of a billing period. If you cancel, your access continues until the end of the period you've already paid for. If you believe you were charged in error, contact us at hello@agentrunway.ca within 7 days.

Agent Runway is built specifically for Canadian real estate agents — from solo agents building their first business plan to high-producing agents who want deep financial analytics, tax planning, and AI-powered insights.

All 13 Canadian provinces and territories are supported for tax calculations, including federal and provincial income tax rates, CPP contributions, and Quebec QPP. You select your province during onboarding and can update it in Settings at any time.

Your Runway Score is a composite letter grade (A+ through F) that summarises the overall financial health of your real estate business across six dimensions: GCI pace, income trend, cash runway, expense ratio, goal progress, and pipeline strength. It updates automatically as you log transactions, deals, and expenses.

Rather than showing a single year-end forecast, Agent Runway shows a range. P10 is a conservative outcome (only 10% of scenarios are worse), P90 is an optimistic one (only 10% of scenarios are better). This gives you a realistic picture of the range of outcomes rather than a false sense of precision.

Yes. Agent Runway supports importing from Excel career trackers (single or multi-year), annual MLS/board PDF reports, and image files. The import wizard detects column layouts automatically, handles common date formats, and lets you review all deals before saving. You can also add years manually.

Agent Runway is a responsive web application that works on mobile browsers. There is currently no native iOS or Android app. The dashboard, pipeline, and transaction entry pages all work well on phones and tablets.

Your data is stored in Canada via Supabase (Canada Central region). We do not transfer your personal or business data to servers outside Canada for primary storage. All connections are encrypted in transit using TLS.

Yes. All data is encrypted in transit (TLS) and at rest. Row-level security (RLS) policies in our database ensure that each user can only access their own data. We never share your individual data with third parties. See our Privacy Policy for full details.

Your data belongs to you. You can view and download your transaction history and reports from within the app. If you need a full data export for any reason, contact us at hello@agentrunway.ca and we will provide it.

If you cancel your subscription, your data remains accessible through the end of your billing period. After that, your account moves to the Starter tier. If you delete your account entirely, your data is permanently removed from our servers within 30 days. We do not retain deleted account data.

We do not sell or share your personal or business data with third parties. We use Supabase for database hosting and may use anonymised, aggregated data (never individual) for platform improvements. Full details are in our Privacy Policy.

Tax estimates in Agent Runway are approximations based on publicly available federal and provincial tax rates and CPP/QPP thresholds. They are calculated using the income you enter and your selected province. They do not account for deductions you may be entitled to, credits, carry-forwards, prior-year adjustments, or other factors specific to your situation. Your actual CRA tax obligation will differ. Always work with a qualified accountant or tax professional for your actual tax filings.

Projections in Agent Runway are illustrative estimates based on your year-to-date performance, pipeline, and historical seasonality patterns. They are not predictions or guarantees. Actual results will vary based on market conditions, deal timing, personal circumstances, and factors outside the app's model. Projections are intended for planning and goal-setting purposes only — not for use in financial applications, loan underwriting, or any other binding context.

No. Agent Runway outputs — including tax estimates, income projections, GCI figures, and net income calculations — are for internal planning and self-management purposes only. They are not verified, audited, or certified financial statements. Do not submit them as evidence of income to the CRA, a mortgage lender, a financial institution, or any other third party. Always use professionally prepared financial statements from a licensed accountant for official purposes.

No. The AI chat assistant and advisor cards in Agent Runway generate contextual observations and suggestions based on your data. This content is informational only and does not constitute financial advice, tax advice, investment advice, or professional accounting services. AI outputs may be inaccurate or incomplete. Do not make consequential financial decisions based solely on AI-generated content. Always consult a qualified professional.

We update our tax rate tables when federal or provincial budgets change rates. However, we cannot guarantee that rates are current at all times. Tax law changes frequently, and rates effective at the time of calculation may differ from those in force when you file. Always verify rates with CRA or a qualified tax professional before making financial decisions.

After signing up, a short onboarding wizard walks you through selecting your province, entering your brokerage commission split, and setting your annual GCI goal. The whole process takes under two minutes. You can update any of these settings later from the Settings page.

Agent Runway accepts Excel workbooks (.xlsx, .xls), PDF annual reports from your real estate board or MLS, and image files (.jpg, .png, .webp) of handwritten or scanned summaries. Excel is the most reliable format for multi-year career trackers.

No. Agent Runway works with whatever you have. Even a single year of history gives the app enough data to generate a Runway Score and seasonality-adjusted forecast. The more years you add, the more accurate your seasonal profile becomes — but the app is fully functional with just current-year data.

The onboarding wizard covers the essentials. If you need help beyond that, our GCI Tracking Guide explains the key concepts, and you can always email us at hello@agentrunway.ca — we're a small team and we respond personally.