Privacy Policy

1. Who We Are

Agent Runway is a software-as-a-service product operated by Andrew Shaw, based in New Brunswick, Canada. You can reach us at privacy@agentrunway.ca for all privacy-related inquiries.

2. Information We Collect

We collect only the information necessary to provide the service:

• Account information — your email address and password (stored as a secure hash) when you create an account.
• Business data you enter — transactions, GCI figures, commission splits, pipeline deals, expenses, and goals that you provide when using the app. This data belongs to you.
• Profile settings — your province, brokerage split percentage, annual income goal, and other configuration preferences.
• Usage data — page views, feature usage, and interaction events collected via analytics software to help us improve the product. This data is aggregated and does not identify you individually.

We do not collect payment card numbers directly. Billing is processed by a third-party payment processor that handles card data in compliance with PCI-DSS.

3. How We Use Your Information

• To create and manage your account
• To deliver the features of Agent Runway (dashboards, forecasts, reports)
• To process subscription payments and send billing confirmations
• To respond to support requests
• To improve and develop the product based on aggregated usage patterns
• To send important service notifications (security updates, policy changes)

We do not use your business data to train AI models or sell insights to third parties.

4. Data Storage and Security

Your data is stored using Supabase, a managed database platform. Data may be stored on servers located in the United States. By using Agent Runway, you consent to this cross-border transfer. We use TLS encryption for all data in transit and implement row-level security (RLS) policies so your data is never accessible to other users. We maintain regular backups and monitor for unauthorized access.

5. Sharing Your Information

We do not sell your personal information. We may share data with the following categories of service providers, strictly to operate the service:

• Database infrastructure (Supabase)
• Payment processing (Stripe or equivalent)
• Web analytics (aggregated, non-personal data only)
• Email delivery for transactional messages

We may also disclose information if required by law or to protect the rights and safety of our users.

6. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Withdrawal of consent — withdraw your consent for non-essential uses of your data at any time.
• Deletion — request deletion of your account and associated data by contacting us.

To exercise any of these rights, email privacy@agentrunway.ca. We will respond within 30 days.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information and business data within 30 days, except where retention is required by law (e.g., billing records retained for 7 years per Canadian tax requirements).

8. Cookies and Tracking

Agent Runway uses essential cookies for authentication (session management). We also use third-party analytics software to measure aggregate page views and feature usage. You may configure your browser to refuse cookies, though some features of the app require session cookies to function.

9. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or an in-app notification. Continued use of Agent Runway after the effective date of a change constitutes acceptance of the revised policy.

10. Contact Us

For questions about this policy or to exercise your privacy rights, contact: